PUTTING PEOPLE FIRST
A PERSONAL APPROACH TO MANAGEMENT AND LEADERSHIP
Kin Tue-Fee

Table of Contents

Introduction

PART I - UNDERSTANDING THE PRACTICE OF MANAGEMENT

  • ESTABLISH YOURSELF AS AN EFFECTIVE MANAGER.
    • Essential Prerequisites of a Successful Manager
    • Positive Mental Attitude (PMA)
    • Importance of Self-Esteem
    • Know your Mandate and Understand your Role
    • Take Charge and Accept your Responsibilities
    • Earn Respect and Trust - Attain Acceptance
  • UNDERSTANDING NEEDS AND PERSONALITIES
    • Knowing and Respecting People's Needs
    • The Four Types of Personalities
    • Developing Staff Relationships
    • Understanding your Managerial Style
    • Promoting diversity
  • IMPROVING RESULTS THROUGH WORK PLANNING
    • Planning your Strategy
    • Setting and Achieving Objectives
    • Developing Work plans
  • MANAGING YOUR TIME
    • Setting Priorities
    • Eradicating Time Wasters
    • Effective Paperwork

    PART II - ACQUIRING INTERPERSONAL SKILLS

  • DELEGATION SKILLS
    • Benefits and Obstacles of Delegation
    • Strategies for Delegation
    • Supervising, Monitoring and the Follow-Up
    • Unexpected Results - What do you do?
  • INTERPERSONAL COMMUNICATION SKILLS
    • Get your Message across to Ensure Understanding
    • Speak with Clarity
    • Reduce Defensiveness in the Listener
    • Improve your Listening Skills
    • Knowing how to Give Feedback
    • Negotiation Skills
  • LEADERSHIP
    • How Management Differs from Leadership
    • Qualities of a Good Leader
    • Leadership in the 21st century
    • Being a Leader at Work
    • Maximizing your Leadership Potential
  • EFFECTIVE PROBLEM SOLVING
    • Identifying Problems
    • Problem Solving Techniques
    • Win/Win Solutions

    PART III - MANAGING PEOPLE AND TEAMS

  • MOTIVATING PEOPLE TO HIGHER PERFORMANCE
    • Does Money Motivate?
    • Do People Motivate?
    • How does an Organization Provide a Motivating Environment?
    • Herzberg and Maslow Motivational Models Compared
    • Empowerment and Motivation
    • Recognition and Rewards
  • BUILDING HIGH PERFORMANCE TEAMS
    • Benefits of Cooperation and Teamwork
    • Barriers to High Performance Teams
    • The Four Stages of Team Development
    • High Performance Team Traits
    • Helping Work Groups Become Teams
  • HIRING, COACHING AND APPRAISING PERFORMANCE
    • Recruitment and Retention
    • The Manager as Coach and Counsellor
    • How to Coach for Optimal Performance
    • Developing and Supporting your Employees
    • Objectives of the Performance Appraisal
    • How to Prepare Properly for a Performance Appraisal
  • DEVELOPING A CULTURE OF CUSTOMER CARE
    • Success Management
    • Benefits of having Satisfied Employees and Customers
    • How to Develop a Culture of Employee and Customer Care
    • Effective Strategies for Customer Care

    PART IV - LOOKING OUT FOR YOURSELF

  • BECOMING YOUR BEST
    • Inspiring and Motivating One's Self
    • Putting the Extra Effort
    • Turning Personal Traits into Managerial Strengths
  • BUILDING YOUR NETWORK
    • Importance of Networking
    • How to Develop and Use your Networks
    • Investing in Relationships
  • CHARTING YOUR CAREER GROWTH
    • Improve your Prospects
    • Continuous Learning and Development
    • Have a Vision of your Career Path

    ABOUT THE AUTHOR

    APPENDIX - Management and Leadership Survey

    Bibliography

    Table of Figures

    • Figure 1 - Distinct Types of Personalities.
    • Figure 2 - Management Cycle.
    • Figure 3 - Leadership’s Cycle.
    • Figure 4 - Maslow’s Hierarchy of Needs.
    • Figure 5 - Customer Satisfaction.